You have options when your plumbing acts up. Thousands of Scarborough residents call us first because of how we answer the phone. When you call, you talk to a real person who listens to your problem and helps you understand what is happening. We show up when we say we will. We explain what we found. We give you options with upfront pricing. We complete the work so it lasts. You are not hiring a plumber. You are working with a team invested in this community and committed to doing the job right.
Ready to experience the difference? Request an estimate online or call us to speak with our team.
Upfront, Flat-Rate Pricing
You'll know the cost of your service before we start any work. We assess the problem, explain what needs to happen, and give you a flat-rate price that covers the entire job. There are no hidden fees or surprises on your bill when we are done. We never charge overtime, so whether we arrive at 2 p.m. or 2 a.m. on a holiday weekend, the price stays the same. Customers can also benefit from our payment plans and financing options!
Locally Owned, Nationally Backed
We are your neighbours. We live and work right here in Scarborough. We know the neighbourhoods: Agincourt, Malvern, Bendale, and beyond. We understand the plumbing issues that come with older homes, clay sewer lines, and the freeze-thaw cycles that crack pipes every winter. At the same time, we are backed by one of North America's largest plumbing brands, in business since 1970. You get the care and accountability of a local business with the resources and standards of a national company.
Licensed, Insured, and Background-Checked Professionals
We do not cut corners because your safety and peace of mind matter. Every plumber on our team is licensed by Skilled Trades Ontario and has the training and certification to accurately diagnose problems, follow code requirements, and complete repairs and other plumbing work safely. Having insurance means that if something unexpected happens on the job, you are covered. Background checks give you confidence that the person entering your home is trustworthy.
The Neighbourly Done Right Promise®
Every service we complete is backed by the Neighbourly Done Right Promise®. If the work is not done right, we make it right. If we cannot resolve the issue, you get a refund. This guarantee is part of being a Neighbourly company (the parent brand behind Mr. Rooter Plumbing), and it has been our standard since day one. You trust that we stand behind our work with a formal satisfaction guarantee that puts you in control.
We Respect Your Home
Our plumbers wear shoe covers, lay down floor protection, and clean up when the job is done. We treat your home the way we would want ours treated. No muddy boots on your floors. No tools scattered across your kitchen. No mess left behind. Plumbing work is disruptive enough without adding extra stress. We do everything to minimize the impact on your day and leave your home as clean as we found it.
Convenient Scheduling and 24/7 Emergency Service
You pick a time that works for your schedule, and we show up ready to work. We do not give you a vague four-hour window and make you wait around all day. For non-emergency appointments, you choose the time. When an emergency strikes (a burst pipe, a sewer backup, a water heater failure in the middle of winter), we are available 24/7. A real person answers the phone, and our team is ready to respond. Plumbing emergencies are stressful enough. We make getting help as easy as possible.
Residential Plumbing Services
Your home's plumbing system includes drain lines, sewer lines, water supply lines, fixtures, and appliances. All of these develop problems over time. Older homes in Scarborough often have cast-iron drain pipes and clay sewer laterals that crack or collapse as they age. Tree roots find their way into those cracks, causing blockages and backups. Hard water leaves mineral deposits that reduce water heater efficiency and clog aerators. Freeze-thaw cycles crack pipes in unheated spaces. We see these issues every day, and we know how to fix them.
Drain Cleaning and Clog Removal
A slow drain is annoying. A completely clogged drain that backs up into your sink, tub, or basement floor drain is a crisis. Drain clogs happen for different reasons: hair and soap buildup in bathroom drains, grease and food waste in kitchen drains, and tree roots in your main sewer line. We use video camera inspections to see exactly what is blocking your pipes, then clear it with the right tool for the job.
Here is how we diagnose what you are dealing with. If only one fixture drains slowly, it is a local clog in that fixture's trap or branch line. If multiple fixtures on the same floor back up together, or if your basement floor drain gurgles when you flush an upstairs toilet, that indicates a blockage further down your main drain or sewer line. The location and pattern of symptoms tell us where to look. We ask questions about what is draining slowly and where you are hearing noises before we even arrive. This helps us bring the right equipment and set realistic expectations about access points and repair scope.
For tough blockages and buildup, we use HydroScrub® Jetting, a method that utilizes high-pressure water blasts that scour the inside of your pipes clean. For simpler clogs, a drain auger (also called a snake) does the job. Once the line is clear, we follow up with drain cleaning to prevent future problems.
Before you reach for a bottle of chemical drain cleaner, know this: those products rarely solve the underlying problem, and they make our job harder and more dangerous. Liquid drain cleaners generate heat to dissolve organic material, but they do not remove the buildup that caused the clog. They burn a small hole through it. The clog often returns within days. If the chemical cleaner does not clear the line, it can remain in your pipes and pose a caustic hazard. When we open a cleanout or disconnect a trap to clear the line, the chemical splashes back and causes burns. If you have used a chemical cleaner, tell your plumber before they start work.
The better approach to a recurring clog is a camera inspection to determine the cause: grease buildup, root intrusion, or a bellied pipe. Then address the root cause with the right tool, whether that is hydro jetting, mechanical augering, or a pipe repair.
Clogged Drains and Sewer Backups
When wastewater backs up into your home, it is more than a mess. It is a health hazard. Clogged drains and sewer backups are caused by a blockage in your home's drain line, a problem with your main sewer line, or even an issue with the city's sewer system. We start with a camera inspection to pinpoint the problem. If it is a clog, we clear it. If the pipe is damaged, we discuss your repair options, including trenchless methods that do not require digging up your entire yard. If the issue is on the city's side, we help you understand your next steps and coordinate with Toronto Water if needed.
Sewer Line Repair and Replacement
Scarborough has thousands of homes built between the 1950s and 1970s, and many still have the original clay or cast-iron sewer lines. Clay pipes were installed in sections with bell-and-spigot joints, sealed with oakum and lead or cement. Over decades, Scarborough's dense clay soil shifts with seasonal moisture changes and freeze-thaw cycles, and those rigid joints crack or separate at the seams. Once a crack forms, tree roots detect the moisture and nutrients in the sewer line and grow toward the opening. Roots do not break pipes. They exploit existing damage. Once inside, they widen the crack and trap waste, turning a small leak into a full blockage. Cast iron drain lines corrode from the inside because wastewater is slightly acidic. As the pipe thins, it develops pinhole leaks or collapses. When we run a camera inspection, we see exactly where the damage is, how severe it is, and whether a targeted repair or full replacement makes the most sense for your situation.
We offer trenchless sewer line replacement, which involves inserting a new pipe liner inside the old pipe. No digging up your driveway or landscaping. Traditional dig-and-replace is also available when it is the right approach. Either way, we walk you through your options and explain what makes sense for your home and budget. Learn more about our drain repair services.
Water Heater Installation and Maintenance
When your water heater stops working in the middle of a Canadian winter, you notice immediately. No hot water means no showers, no dishwashing, no laundry. Water heaters typically last 10 to 12 years in Ontario, but hard water shortens that lifespan by causing sediment buildup inside the tank.
One of the first signs homeowners notice is noise: a popping or rumbling sound when the water heater is heating. That is sediment that has settled at the bottom of the tank. When the heating element fires, it boils the water trapped under the sediment layer. The noise itself will not hurt you, but it means the heater is working harder and less efficiently, and the sediment layer accelerates corrosion of the tank floor.
In Scarborough, where water hardness typically runs 7 to 9 grains per gallon, sediment builds up faster than in soft-water areas. If you hear a rumbling and have not flushed the tank in years, it is worth having a plumber assess whether a flush will help or if the tank has already started to corrode. We have seen tanks fail within months of the first noise complaint when sediment was ignored for too long.
If your water heater is leaking, making loud popping or rumbling noises, or not producing enough hot water, it is time to call a plumber. We install both traditional tank water heaters and tankless models and can help you choose the right size and type for your household. Regular maintenance, such as annually flushing the tank to remove sediment, will extend your water heater's life and keep it running efficiently.
Plumbing Camera Inspections
When you have a plumbing problem you cannot see (slow drains, sewer odours, a suspected leak behind a wall), guessing does not help. We use high-definition video camera inspection equipment to inspect the inside of your drain lines, sewer lines, and water lines. The camera shows us exactly what is going on: the location and severity of damage, the type of clog, whether tree roots have invaded your sewer line, or if a pipe has collapsed.
This allows us to recommend the right solution the first time, without unnecessary digging or guesswork. Camera inspections are also valuable for older homes. If you are buying a house in Scarborough, a sewer line inspection reveals problems before you close the deal. Learn more about our plumbing camera inspection services.
Frozen Pipe Repair and Prevention
Toronto Water reports a spike in frozen pipe calls when temperatures drop below -10°C, and Scarborough is no exception. When water freezes inside a pipe, it expands and puts pressure on the pipe walls. This causes the pipe to crack or burst, leading to flooding once it thaws. Pipes in unheated areas like crawl spaces, exterior walls, and unfinished basements are most vulnerable.
We offer frozen pipe prevention services, including pipe insulation, heat tape installation, and smart water monitoring systems that alert you to temperature drops. If a pipe does freeze, we safely thaw it before it bursts. If a pipe has already burst, we provide emergency frozen pipe repair to stop the flooding and replace the damaged section.
Leak Detection and Repair
Water leaks waste money, damage your home, and create conditions for mold growth. Some leaks are obvious (a dripping faucet, a puddle under the sink), but others hide behind walls, under floors, or in your foundation. We use specialized leak detection equipment to locate hidden leaks without tearing apart your home. Once we find the source, we repair or replace the damaged pipe, fixture, or connection. Plumbing tip: if your water bill suddenly increases without explanation, or you hear running water when all fixtures are off, you likely have a hidden leak that needs professional attention.
Toilet Repair and Installation
A running toilet, one that will not flush properly, or a toilet that leaks at the base are things we fix every day in Scarborough homes. Sometimes the issue is a worn flapper, a faulty fill valve, or a cracked wax ring. Other times, the toilet is old and inefficient, and replacement makes more sense than ongoing repairs. We handle toilet repairs and toilet installations for all types of residential and commercial properties. Modern low-flow toilets will help you save water and reduce your utility bills while providing reliable flushing performance.
Faucet Repair and Installation
Having a dripping faucet in your home is more than an annoyance. It wastes water and drives up your bill. Most faucet leaks are caused by worn washers, O-rings, or cartridges. We repair or replace faucets in kitchens, bathrooms, laundry rooms, and utility sinks. If your faucet is outdated or corroded beyond repair, we install new fixtures that match your home's style and improve water efficiency.
Sump Pump Installation and Repair
In Scarborough, spring rains and snowmelt put pressure on foundation drainage systems. A working sump pump is essential for preventing basement flooding. We install new sump pumps, replace failed units, and provide repair services when your existing one stops working. We also recommend battery backup systems so your pump keeps running during power outages, which often happen during storms when you need the pump most.
Backwater Valve Installation
A backwater valve prevents sewage from backing up into your home during heavy rain or when the municipal sewer system is overwhelmed. Installing a backwater valve is one of the most effective ways to protect your basement from flooding, and the City of Toronto offers a subsidy to help cover the cost. We handle the entire process from the permit application to installation and inspection. A backwater valve only works if it is maintained regularly. We recommend annual inspections to ensure the flap moves freely and the valve is not blocked by debris.
Water Softener Installation
Scarborough's moderately hard water (7 to 9 grains per gallon) causes scale buildup in pipes, reduces the efficiency of water heaters and appliances, and leaves spots on dishes and glassware. A water softener removes the minerals that cause hardness, protecting your plumbing system and extending the life of your appliances. We install and service water softeners for residential and commercial properties.
Pipe Repair and Repiping
Older Scarborough homes often have galvanized steel or copper pipes that corrode over time, leading to leaks, low water pressure, and discoloured water. We provide pipe repair for localized leaks and full repiping services when multiple sections of your plumbing system are failing. Modern materials like PEX and copper provide long-lasting, reliable performance.
Commercial Plumbing Services in Scarborough
When your business has a plumbing problem, every minute of downtime costs you money. A clogged toilet, a backed-up floor drain, or a broken water heater forces you to close your doors until it is fixed. We provide fast, reliable commercial plumbing services for businesses throughout Scarborough. Our team understands the urgency of keeping your operation running, and we work efficiently to minimize disruption. We handle everything from routine maintenance to emergency repairs, and we are available 24/7 when you need us.
Water Line Service and Repair
Your business needs a reliable supply of clean water. Whether you run a restaurant, a hotel, an office building, or a retail store, a damaged or corroded water line causes low water pressure, discoloured water, or a complete loss of water service. Scarborough's moderately hard water accelerates corrosion in metal pipes over time. We inspect your water lines, identify problems before they become emergencies, and provide repair or replacement services to keep your water flowing. Regular water line maintenance (ideally every six months for high-use commercial properties) helps you avoid costly surprises.
Grease Trap Installation, Cleaning, and Repair
If you operate a restaurant, café, bakery, or any food service business, grease traps are essential. Fats, oils, and grease (FOG) solidify as they cool, and if they enter your drain lines, they cause blockages that shut down your kitchen. Grease traps capture FOG before it reaches your plumbing system. We install grease traps for new businesses, clean and maintain existing traps, and repair or replace malfunctioning traps. Regular grease trap maintenance is not only good practice, but it is also often required by local health and building codes. We help you stay compliant and keep your drains flowing.
Plumbing System Maintenance
Preventive maintenance is the best way to avoid emergency plumbing calls. We offer scheduled maintenance programs for commercial properties, including inspections of your drain lines, sewer lines, water lines, water heaters, backflow preventers, and all plumbing fixtures. Regular maintenance catches small issues before they turn into big problems, extends the life of your plumbing system, and reduces your water and energy costs. We tailor maintenance schedules to your business. High-traffic properties like hotels and restaurants need more frequent service than office buildings. Let us create a plan that works for you.
Commercial Properties We Serve
We provide plumbing services for a wide range of commercial and institutional properties in Scarborough, including:
- Restaurants, cafés, bars, and food service businesses
- Hotels, motels, and short-term rental properties
- Office buildings and business parks
- Schools, colleges, and universities
- Medical and dental clinics
- Assisted living facilities and nursing homes
- Retail stores and shopping centres
- Grocery stores and convenience stores
- Gyms, recreation centres, and sports facilities
- Warehouses and industrial facilities
- Property management companies and multi-unit residential buildings
When to Call 311 in Scarborough vs. When to Call a Plumber
If you are dealing with basement flooding, a suspected sewer backup linked to heavy rain, or a water service issue involving City infrastructure, call 311 to report it so the City of Toronto can investigate and create a record. The City specifically encourages reporting basement flooding to 311 as part of its investigation and claims process.
If the problem is inside your home or on your private plumbing (a leaking pipe, clogged drain, water heater issue, or a sewer line blockage on your property), call a licensed plumber to diagnose and fix the cause. When you are not sure, you do both. 311 helps confirm City-side conditions, and a plumber handles the private-side repairs that protect your home.
