Your burst pipe repair service begins the moment you pick up the phone and give us a call. Your call will be picked up by one of our office team members who have the knowledge and expertise to provide you with guidance on the situation you’re experiencing. They’ll let you know the soonest a plumber can be dispatched to your property to take a look.
We don’t generally provide pricing estimates on the phone, but we’ll do you one better—once we’ve taken a look at the damage at your home, we’ll provide you with upfront pricing for the burst pipe repair. Should you decide to go ahead with the service, you’ll find that the price we quote you is the cost that will be on your final invoice. Sometimes we find further damage during the repair process. If we do, we’ll let you know immediately and provide you with pricing for this additional problem to ensure we’re always on the same page and you aren’t charged above your expectations.
As long as you’ve already interrupted the water flow by turning off the water shutoff valve, our burst pipe service typically begins with determining the location of the burst line. If you know where it is, simply lead us to it. On the other hand, if you suspect you have a burst pipe but need confirmation, we’ll use a process of elimination to find its location. For lines that are not in a visible area of your home, we may insert a live video camera down your line to look for visual evidence of a burst line.
Once the burst pipe has been discovered, we’ll recommend one or more Edmonton burst pipe repair methods. These recommendations are based on the extent of the issue, as well as the location of the burst line.