What People Are Saying About Mr. Rooter Plumbing - Canada

this is the second time I used Mr. Rooter. the technician, Adarsh, was professional, informative, and efficient. Highly recommend their timely professional service

Called to book a service appointment. Customer agent was fantastic in quickly and efficiently taking my details and requirements. Technician txt prior to arrival. Technician was polite and generous with information regarding resolving the issue. Had all equipment on hand. Pricing was more than reasonable. Extremely satisfied and will use service again. Strongly recommended.

I must add the following note to the review I submitted five months ago: I can't find enough words to praise Kamaka, the young man who came out from Mr. Rooter today. Today's plumbing job involved an old and rusty tap and pipes located deep in a cupboard and very difficult to access, but Kamaka was knowledgeable and skillful and had the expertise to adapt to the unexpected challenges and modify his approach as needed to ensure that the problem would be thoroughly corrected without our having to dismantle the cabinet. He explained everything to me thoroughly at all stages, with respect and kindness. In all respects he sought the most conservative approach, to ensure the least upheaval and mitigate my costs. And not only that, but he was cheerful, intelligent, good-natured, and a joy to be around. I felt completely safe and in good hands -- honest, trustworthy, competent, and thoroughly professional. And my confidence was justified: the resulting work was excellent. God bless you, Kamaka, for handling the problem so proficiently; you helped turn what could have become a disastrous day into something quite manageable -- and even pleasant! Sincerely, Reena Kreindler [Earlier review:] I took a shower this morning, walked into the kitchen and found a disaster -- the entire kitchen and adjoining room were full of water! Mr. Rooter responded immediately. They sent a wonderful young man named Tope, who was courteous, respectful, and intelligent, and located and cleared the obstruction right away. He showed me what was going on down in the clean-out pipe and explained exactly why the flooding had occurred. He sent a camera all the way through the underground pipes, and I was able to see everything on the screen. What I especially appreciated is how he provided clear, thorough, and precise explanation -- honestly, he would make an excellent teacher. What is more, he was very patient -- I never felt rushed or dumb. He also explained what Mr Rooter could do to repair the problem and ensure there would be no subsequent flooding. I feel reassured because of knowing how to proceed, and feel secure about working further with this company. Thank you very much, Tope and Mr Rooter!

I had my oil water heater replaced for electric. Excellent service received from quote, installment, electrician, and office. Very helpful and caring. Highly recommend this company.

Great experience, Bobbie was awesome, very knowledgeable and explained everything that needed to be done now and possibly what may need to be done in the future. I highly recommend Mr Rooter.

Friendly knowledgeable and informed. Would definitely call again with any plumbing/sewar related issues.

The technician was professional, reliable, diligent and helpful

Prompt service. Had an emergency and they came right away. Technician was very friendly and even offered to demonstrate the repair so that I could handle it on my own in the future.

Good quick and thorough service

Our kitchen sink got backed up for the second time this year. So we decided to call a different plumbing company. Austin used the hydrojet/hydroscrub to clean out the pipes. He was so patient and thorough doing this job. Very friendly and informative too. I should add that the interior cabinets were still very clean afterwards. And so more than a month later with water still flowing freely down the sink, I decided it was time to write this review.

Very pleased with recent work. Brandon was lovely, professional, friendly and competent and knowledgeable with older homes. arrived on time, did a thorough walk through assessment and identified solution for prime issue of concern as well as identified a few more concerns. He quickly provided a range of solutions and prices for us- from fixing just the one issue all the way to more extensive work in his estimate making it clear and easy to decide and understand and consent to scope of work being done. We had option to begin work immediately. He replaced an “antique” crane toilet and repaired the surrounding floor in around / under an hour… worked very clean, and non-disruptive in somewhat tight small space (old house). A colleague from Mr Rooter dropped off new toilet so there was hardly any wait time. Also repaired another valve on hot water line in basement. Brandon was great at explaining work done, why etc and walking through completed work. Yes we will call Mr Rooter again for further work and I highly recommend. Over the years we’ve hired a few different plumbers here and there - by far Mr Rooter has been the best. Other nice touches were courtesy call from office / tracking option to notify he was on the way, ease of payment, clarity of work order/ contract and again just how cleanly the work was completed, and how quickly. But no corners cut. Quality job! Thanks !!

Quick service and the technician, Keltie, was extremely friendly and effective. She gave me options to work with and explained what the issue was with my clogged drain. Within an hour of calling in, my problem was solved. Highly recommend!

Responsive, courteous, thorough.

I only take the time to submit reviews when I get outstanding service. Curtis and crew did a pipe burst along with other needed plumbing fixes. Every person was amazing, and I have since become a loyal customer. I can’t say enough about the professional, comprehensive care I received from Mr. Rooter. Thank you so much!! Update—once again I had impeccable service with Mr. Rooter. Jason diagnosed the issue and completed the fix in a friendly, knowledgeable and professional manner. Thank you!

Jason was a fantastic help with our leaky plumbing underneath our sink. Friendly, Fast, efficient and very thorough with explaining invoice details. Would definitely recommend Mr Rooter and will always keep them in mind next time we have any plumbing issues!

Tanner was sure to get to the root of the problem and did a great job fixing and replacing other jobs that needed to get done. Very friendly, knowledgeable, and clean. Would highly recommend.

Couldn’t recommend this company more! They are kind, quick to respond and efficient! Brandon was awesome and really knowledgeable!